Shipping policy
Shipping Policy
We ship orders worldwide.
All orders are processed in the order they are received.
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📦 Order Processing
Order processing begins after payment confirmation.
Processing times may vary depending on:
· Order volume
· Product availability
· Business days (excluding weekends and public holidays)
The estimated shipping timeframe is displayed at checkout.
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🚚 Delivery & Tracking
Once your order has been shipped, you will receive:
· A shipping confirmation email
· A tracking number to follow your package in real time
Tracking updates may take a few hours to become available, depending on the carrier.
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✅ Order Marked as "Delivered"
If the carrier indicates that the order has been delivered, this constitutes proof of delivery.
In case of a missing package after delivery, a carrier investigation or a sworn declaration may be required.
📌 This complies with Visa/Mastercard guidelines regarding "Item Not Received" disputes.
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🌍 Customs & Import
Taxes, customs duties, and import fees:
· May apply depending on the destination
· Are the responsibility of the customer
· Depend on local regulations
If the customer refuses to pay import fees, no refund will be possible once the package is returned or destroyed by the carrier.
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❌ Incorrect or Incomplete Address
If an order fails to arrive due to an incorrect address provided by the customer:
· No refund will be issued
· Reshipping fees may apply
Please double-check your delivery information carefully.
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✅ Delayed Package
Delivery times are estimates.
We cannot be held responsible for delays caused by:
· Customs clearance
· Weather conditions
· Carriers
· Strikes
· Exceptional logistics volume
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📩 Support
For any questions regarding your delivery:
📩 noctra.wrld@gmail.com
Response within 48 business hours.