Refund policy
Returns Policy – Noctra
We want you to be completely satisfied with your purchase. If that’s not the case, you have 14 days from the delivery date to request a return.
All return requests must be made before sending the product back. Please contact us at:
📩 noctra.wrld@gmail.com
No returns will be accepted without prior authorization and an RMA number provided by our support team.
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✅ Return Eligibility Conditions
To be eligible for a return:
· The product must be new and unused
· In its original packaging with all accessories
· With no signs of installation, programming, or use
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
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❌ Products Excluded from Returns
The following cannot be returned:
· Programmable electronic products and software once activated
· Items damaged after delivery
· Special or custom orders
· Opened or modified products
These exclusions are in accordance with EU & US consumer protection regulations when clearly stated prior to purchase.
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✅ Defective or Damaged Products
If the product is defective or damaged upon receipt, please contact us within 48 hours with:
· Photos of the package and the item received
· Order number
· Description of the issue
We will offer a replacement or a refund, depending on the situation.
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✅ Refunds
Once the return is received and inspected:
· The refund will be issued using the same payment method
· Within 5 to 10 business days
· Shipping costs are non-refundable
If the returned product is refused (due to poor condition, missing items, etc.), it will be sent back to you at your expense.
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✅ Order Marked as "Delivered"
If the carrier indicates that delivery has been made, the order is considered delivered.
In the event of a lost or stolen package after delivery, proof may be requested (carrier investigation, sworn declaration, etc.).
This policy complies with Visa/Mastercard guidelines regarding "Item Not Received" disputes.
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⚠️ Bank Disputes
Before opening a dispute through your bank, please contact us directly:
📩 noctra.wrld@gmail.com
Bank disputes result in longer processing times and may temporarily suspend access to customer support.
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Noctra Customer Service
📩 noctra.wrld@gmail.com